SHIPPING POLICY
Thank you for shopping with RhinestoneLA. Please review the information below before placing your order.
ORDER PROCESSING TIMES
Regular orders are prepared for shipment within approximately 7 business days.
Custom designs, personalized items, team orders, and group orders require approximately 10–20 business days before shipment.
Business days are Monday through Friday, excluding holidays. Processing time begins after payment is received and, for custom orders, after all design details and approvals are complete. Processing times may be longer during busy seasons or for especially large or complex orders.
If you need an order by a specific date, please contact us before ordering. A requested delivery date is not guaranteed unless RhinestoneLA confirms it in writing.
SHIPPING METHOD AND DELIVERY
Orders are shipped through USPS. Available shipping services, destinations, and rates are displayed at checkout.
Shipping transit time is separate from the processing time listed above. USPS delivery dates are estimates and are not guaranteed. Weather, holidays, carrier delays, and other events outside our control can affect delivery.
TRACKING
When your order ships, tracking information will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking updates to appear after the shipping label is created.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or shipped.
If an order is returned to RhinestoneLA because of an incorrect or incomplete address, failed delivery, or refusal, the customer may be responsible for the cost of reshipping it. This does not apply when the address or shipping error was caused by RhinestoneLA.
DELAYED, LOST, OR MARKED-DELIVERED PACKAGES
Once a package is accepted by USPS, delivery is handled by the carrier. If tracking has not updated or your package appears delayed, please contact USPS and email us so we can help review the shipment.
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, and your local USPS office. Contact us if the package still cannot be found.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at rhinestonelosangeles@gmail.com. Include your order number and clear photographs of the item and packaging so we can review the issue and provide an appropriate solution.
CONTACT US
For shipping questions, deadline requests, or order assistance, contact RhinestoneLA at rhinestonelosangeles@gmail.com.