REFUND POLICY
Thank you for shopping with RhinestoneLA. Our rhinestone transfers and apparel are prepared with care, and many items are custom, personalized, or made to order. Please review this policy before purchasing.
ALL SALES ARE FINAL
Unless required by applicable law, all sales are final. We do not accept returns or exchanges for change of mind, an incorrect size or option selected by the customer, color preference, or a customer-supplied spelling or customization error.
Please review the product description, sizing information, apparel selection, rhinestone colors, wording, quantities, and shipping address carefully before completing your order. Contact us before ordering if you have questions.
CUSTOM AND PERSONALIZED ORDERS
Custom, personalized, team, school, business, and group orders cannot be returned or exchanged. Once design or production work has started, changes and cancellations are not guaranteed.
If you need to request a change or cancellation, email us immediately at rhinestonelosangeles@gmail.com. We will confirm whether the order can still be changed or canceled. An email request alone does not confirm a cancellation.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery at rhinestonelosangeles@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item, rhinestone design, packaging, and shipping label
Do not discard the item or packaging until we have reviewed the issue. After review, RhinestoneLA will provide an appropriate solution, which may include correcting the item, sending a replacement, or issuing a full or partial refund. The available solution depends on the specific issue.
RHINESTONE TRANSFER APPLICATION
Customers purchasing a transfer-only product are responsible for following the application instructions and using the correct time, temperature, and pressure for their garment and heat press. Damage caused by incorrect application, unsuitable fabric, washing, drying, ironing, or garment care is not considered a product defect.
HANDMADE VARIATIONS AND COLORS
Minor variations in rhinestone placement, stone appearance, garment positioning, or color may occur because products are handmade and screens display colors differently. These minor variations are not considered defects.
APPROVED REFUNDS
If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time to post the refund to your account. Original shipping charges are not refundable unless the refund results from an error by RhinestoneLA or is otherwise required by law.
SHIPPING PROBLEMS
For delayed, lost, returned, or marked-delivered packages, please review our Shipping Policy and contact us for assistance.
CONTACT US
For questions about an order or this policy, contact RhinestoneLA at rhinestonelosangeles@gmail.com.
This policy does not limit any rights available to you under applicable law.